press releases
 
date:
14 Nov 2013
subject:
Sytel Limited today announced the integration of its world-leading call center platform, Softdial Contact Center™ (SCC), with Salesforce.com, the customer relationship management (CRM) system of choice for many call centers. The integration provides high performance automated handling of both inbound service and outbound sales calls, fully integrated with Salesforce data records.
 
date:
30 Sep 2013
subject:
Sytel Limited, a leading vendor of contact center software solutions, today announced their first order for an outbound dialer installation in Russia. The order, for a telemarketing center in the far east of the country, will be fulfilled through one of Sytel’s Russian integration partners.
 
date:
15 Jul 2013
subject:
Sytel Limited, a leading vendor of contact center software, has begun the installation of a complete call center system for T-Bilgi in Turkey. The installation, including some application integration, will be performed by Intelitel, Sytel’s integration partner in Turkey.
 
date:
21 May 2013
subject:
Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research, is pleased to announce the advanced integration of Sytel’s world-leading predictive dialer with the Confirmit Horizons CATI (Computer Assisted Telephone Interviewing) solution.
 
date:
01 May 2013
subject:
Sytel Limited, a leading vendor of contact center software, is providing the technical lead for a working party to improve the detection of answering machines (AMD) by automatic (predictive) dialers.
 
date:
27 Feb 2013
subject:
Sytel partners with Nexogy to add predictive dialing, scripting, reporting, multi-media
 
date:
03 Dec 2012
subject:
Sytel today announced that GfK Group has finished the European phase of its worldwide rollout of the Sytel dialler software, totalling 3700 licenses.
 
date:
06 Oct 2012
subject:
Sytel's predictive dialing software is now available as part of the SAP Business Communications Management software, version 7.
 
date:
06 Aug 2012
subject:
Richard Compton comes to Sytel to take on sales for EMEA and market research.
 
date:
18 Nov 2011
subject:
Sytel calls for an end to the widespread disregard in the UK for the Ofcom rules on predictive dialling.
 
date:
17 Oct 2011
subject:
Sytel's predictive dialing and IVR components are now available to BroadSoft’s service provider customers as part of the BroadWorks® Call Center solution.
 
date:
18 Jul 2011
subject:
Michael McKinlay has been named UK Industry Champion 2011 by ContactCenterWorld, for his work in promoting responsible automated dialing practices for outbound call centers.
 
date:
14 Jun 2011
subject:
Sytel Limited expects to supply 150 inbound/ blended systems across Brazil by the end of 2012.
 
date:
11 Apr 2011
subject:
Sytel Limited reports that revenue from its hosted call center solutions in the cloud now represents more than 50% of total revenues.
 
date:
10 Mar 2011
subject:
In a first for the US market, the Sytel predictive dialing engine is now being marketed by inContact on a compliant basis.
 
date:
29 Jan 2011
subject:
Sytel has completed Certification Testing with the IBM SPSS Research and Development team. Sytel Limited is one of the first companies, and the sole "software only" predictive dialer, to perform this integration.
 
date:
08 Dec 2010
subject:
Intelbras, the leading South American manufacturer of telephone handsets and PABX hardware, have released Intelligence Contact Center™ (ICC), a complete inbound /outbound contact center solution driven by Sytel and Teclan technologies.
 
date:
26 Mar 2010
subject:
Sytel Limited has signed a contract for Wind Telecom S.A. to become an integration partner in Poland and Central Europe.
 
date:
27 Nov 2009
subject:
Sytel Limited today announced that Mike McGowan has been appointed as Vice President Sales - North America.
 
date:
30 Oct 2009
subject:
Sytel Limited is launching an initiative to protect call centre operations from falling foul of Ofcom’s new proposals to increase fines for non-compliance with its outbound dialling rules to £2million.
 
date:
21 Jul 2009
subject:
Sytel Limited today announced substantial year-end growth, bucking the trend of the times.
 
date:
06 Nov 2008
subject:
Sytel Limited demonstrated live IP-only inbound call sessions using SIP phones in its first appearance at two UK trade shows.
 
date:
27 Jun 2008
subject:
Sytel Limited presented the Contact Centre of the Year Award at an awards dinner for the public sector in London, UK.
 
date:
20 Mar 2008
subject:
With immediate effect Sytel is launching a product, Softdial Instant Response™, that allows call center customers to give immediate feedback to a call center at the end of a call, whether the call was inbound or inbound.
 
date:
10 Feb 2008
subject:
Sytel Limited is delighted to announce the appointment of Arturo Garciarubio as VP Sales for Latin America and Iberia.
 
date:
12 Dec 2007
subject:
Sytel Limited is very pleased to announce the appointment of Tom Thompson as Development Manager, and Jamie Stewart as Marketing Manager.
 
date:
16th Jul 2007
subject:
Sytel Limited is delighted to announce the appointment of Ken Brompton as Sales Director.
 
date:
10th May 2007
subject:
Sytel Limited attended the first Contact Center Global Forum event held recently in Cannes, France.
 
date:
12th Mar 2007
subject:
Sytel Limited continues to enjoy sustained growth and now has product recognition in more that 30 countries around the world.
 
date:
31st Jan 2007
subject:
In the wake of Ofcom’s announcement of substantial fines for telemarketing companies announced on 30th January 2007, Sytel has decided to re-run its seminar series for call centre managers.
 
date:
4th Dec 2006
subject:
Sytel Limited has signed a strategic agreement with Aculab™ to use its Prosody X high density media processing platforms..
 
date:
13th Nov 2006
subject:
Sytel Limited has urged Ofcom to uphold its recent crackdown on the persistent practice of nuisance calling.
 
date:
24th Oct 2006
subject:
Sytel Limited has announced that it now offers a 24 hour, 365 day technical support package for customers who require round the clock attention.
 
date:
7th Sep 2006
subject:
Sytel Limited has appointed Tom Rocca as a Director on its International Advisory Board (IAB). The IAB is tasked with advising call center organizations both in the US and globally on best practices for dialers.