useful links
 
focus:
global support organization for contact center professionals
features:
articles, case studies, research items, exec interviews, industry news, videos, jobs
 
focus:
consultancy services for the contact center industry
features:
asia/pacific industry analysis and trends, industry news, consultancy services
 
focus:
resources for call center operations
features:
headlines, newsletter, resource links, bookstore, events calendar, jobs board
 
focus:
all aspects of call center management
features:
Australian industry news, management, operations, case studies, events calendar
 
focus:
India-focussed information and resources
features:
discussion forum, news, outsourcing info, product directory
 
focus:
newspaper-format call center news
features:
latest news, email newsletter, job postings
 
focus:
communication portal for the call center industry
features:
forums, chat rooms, bookstore
 
focus:
CRM portal and knowledge base, from IT Toolbox
features:
news, technical discussion, white papers, career listings, resource directory
 
focus:
contact center and customer care portal
features:
forums, events calendar, used equipment, jobs board, newsletter
 
focus:
reference resources for direct marketing
features:
articles, services and suppliers listings, jobs board, bookstore, events listings
 
Direct Marketing Associations - worldwide
focus:
legislation and guidance on Direct Marketing in specific territories
country:
If the territory you require is not here, try http://www.the-dma.org, which has a more comprehensive listing
 
focus:
customer service portal
features:
articles, research papers, bookstore, speaker bureau, events board
 
focus:
the first CRM portal in Greater China
features:
Asia Pacific-centered articles, newsletter, events listing, China advisors list
 
focus:
portal for telephony and telebusiness
features:
comprehensive range of links