Michael McKinlay - Sytel CEO
Michael McKinlay is the founder and CEO of Sytel Limited. He is highly regarded for the lead he has given markets all over the world on responsible dialing practices and is an advisor and mentor to many of the marketing and telecommunications regulators around the world.
Originally from New Zealand, Michael spent his early computing years in IBM and Fujitsu where he held a number of senior management positions. He is a graduate in Mathematics and Economics from Victoria University, Wellington.
Sytel Limited is globally respected for its CallGem™ contact center solution and in particular for its soft dialer, Softdial Plugin® which employs an advanced contact center simulation technique to achieve high performance dialing under compliant conditions. As the leading proponent of performance dialing under compliant regulations, Sytel are involved in advising many of the world’s leading marketing and government bodies on preparing their guidelines for the industry.
In fact, in July 2011 Sytel CEO Michael McKinlay won the Contact Center World 2011 UK Industry Champion Award, for his work on outbound regulation and compliance over the previous 15 years.
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