Sytel's outbound solution maximises agent talk time. Softdial Contact Centerâ„¢ (SCC) handles non-live calls automatically so that agents don't have to, and our world-leading algorithm predicts the right dialing rate to keep agents busy.

The predictive dialer within SCC offers the highest known boost to performance over progressive dialing, while staying within the UK/ US rules for abandoned calls

Do you know the predictive gain of your dialer?

Are you paying for predictive and getting little more than progressive? Do you know how much extra talk time per hour your dialer is delivering over progressive mode when in predictive mode? To learn why you should perform the Predictive Gain benchmark test on your dialer, read this article we wrote for Call Centre Helper.

Leading market research dialer

Sytel is leading the world as the dialer of choice for market research. SCC has been integrated with many of the leading CATI systems, including Nebu, Nipo, IBM SPSS, Quancept, Survox (formerly CfMC), Confirmit and Askia, and can drive multiple CATI systems simultaneously.

Campaign handling

SCC's Campaign Manager allows detailed control over every aspect of your campaigns, including detailed retry and callback schemas, end-of-list management, DNC list and timezone management.

Outbound IVR

If local regulations allow, messages can be played including response options for further action.

Scripting for IVR and agent

SCC's Scripter tool allows the easy creation of the most complex branched scripts for both IVR and agent. Any improvements to the script can be made on the fly, so that optimum performance can be quickly reached. Scripter also serves as the delivery system for both IVR and agent pop-up screens through a web browser.

In-call messaging

SCC allows the playing of a message (e.g. legal statement) or even an IVR flow within a call.

Video

  • Predictive Performance under Compliance

Campaign Management

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Outbound Voice

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