See our press releases and other news items below to review the impact Sytel is having around the world.

As a white label and OEM supplier as well as a vendor in our own right, Sytel does not tell the world about every contract won. We do issue releases when we think circumstances warrant. 

 


Sytel Confirms Order for First Installation in Russia

September, 2013

Sytel Limited has announced their first order for an outbound dialer installation in Russia - a telemarketing center in the far east of the country.

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Sytel Drives T-Bilgi Call Center with Blended Inbound, Outbound and Multimedia

July, 2013

Sytel Limited, has begun the installation of a complete call center system for T-Bilgi in Turkey, performed by Intelitel, Sytel’s integration partner in Turkey.

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Confirmit Integrates Sytel Dialer to Enhance Contact Center Productivity

May, 2013

Confirmit announces the advanced integration of Sytel’s world-leading predictive dialer with the Confirmit Horizons CATI (Computer Assisted Telephone Interviewing) solution.

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Sytel Provides Technical Lead on Network AMD Working Party

May, 2013

Sytel Limited is providing the technical lead for a working party to improve the detection of answering machines (AMD) by automatic (predictive) dialers.

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Sytel Adds Outbound Call Center Services to Nexogy Communications Offering

February, 2013

Sytel partners with Nexogy to add predictive dialing, scripting, reporting, multi-media

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Sytel Limited and GfK Group Complete Phase 2 Dialler Rollout

December, 2012

Sytel today announced that GfK Group has finished the European phase of its worldwide rollout of the Sytel dialler software, totalling 3700 licenses.

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Sytel Predictive Dialer Improves Telemarketing Efficiency in SAP BCM7

October, 2012

Sytel's predictive dialing software is now available as part of the SAP Business Communications Management software, version 7.

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Sytel Appoints Richard Compton in EMEA Expansion

August, 2012

Richard Compton comes to Sytel to take on sales for EMEA and market research.

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Sytel Urges UK Companies to End Bad Outbound Dialling Practices or Face Backlash

November, 2011

Sytel calls for an end to the widespread disregard in the UK for the Ofcom rules on predictive dialling.

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Sytel Dialer Enhances BroadSoft's Call Center Solution

October, 2011

Sytel's predictive dialing and IVR components are now available to BroadSoft’s service provider customers as part of the BroadWorks® Call Center solution.

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Sytel CEO Named UK Contact Center Industry Champion

June, 2011

Michael McKinlay has been named UK Industry Champion 2011 by ContactCenterWorld, for his work in promoting responsible automated dialing practices.

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Sytel to Supply 150 Inbound Systems Across Brazil

June, 2011

Sytel Limited expects to supply 150 inbound/ blended systems across Brazil by the end of 2012.

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Sytel in the Cloud Breaks 50% Revenue Threshold

April, 2011

Sytel Limited reports that revenue from its hosted call center solutions in the cloud now represents more than 50% of total revenues.

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Sytel Powers inContact Compliant Dialing Solution

March, 2011

In a first for the US market, the Sytel predictive dialing engine is now being marketed by inContact on a compliant basis.

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Sytel Integrates with IBM SPSS® Data Collection Phone Interviews

January, 2011

Sytel has completed Certification Testing with the IBM SPSS Research and Development team. Sytel Limited is the sole "software only" predictive dialer to do this.

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Sytel and Teclan Reach Throughout South America with Intelbras

December, 2010

Intelbras, the leading South American manufacturer of telephone handsets and PABX hardware, have released Intelligence Contact Center™ (ICC), a complete inbound /outbound contact center solution driven by Sytel and Teclan technologies.

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Sytel Extends Through Central Europe with Wind Telecom

March, 2010

Sytel Limited has signed a contract for Wind Telecom S.A. to become an integration partner in Poland and Central Europe.

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Sytel Appoints McGowan for Major North American Expansion

November, 2009

Sytel Limited today announced that Mike McGowan has been appointed as Vice President Sales - North America.

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Sytel Provides Solution to Ofcom Clampdown

October, 2009

Sytel Limited is launching an initiative to protect call centre operations from falling foul of Ofcom’s new proposals to increase fines for non-compliance with its outbound dialling rules to £2million.

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Sytel Bucks the Trend, Posting 30% Growth in Revenue

July, 2009

Sytel Limited today announced substantial year-end growth, bucking the trend of the times.

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