Since 1997, Sytel Ltd has supplied best-of-breed software components and full-service solutions for contact centers in over 50 countries around the world.

A software-only dialer fully integrated with Confirmit®
Sytel's Softdial Contact Center™ and Predictive Dialer solution is fully integrated with the Confirmit® CATI software.

Built for Market Research
Sytel has extensive experience working with CATI products and doesn't just integrate with Confirmt® CATI but provides robust support to help ensure non-stop productivity.  The predictive dialing performance is simply best in class and can deliver significant benefits, even on campaigns with long talk times.

Minimal IT requirement
Sytel solutions for market research are delivered as software only and are quick to integrate and easy to manage, keeping your IT costs down and delivering a faster ROI. Virtual servers (VMware or HyperV) are supported.

Deployment without disruption
Deployment is easy, quick and clean. A Sytel solution can be up and running in days, not months, with no impact on your day-to-day operations. When you are ready, the shift is easy.

One dialer, multiple sites
Many physical sites can be driven by a single central dialer, which allows regional breakout, particularly useful if agents are based in more than one country.

One dialer, multiple CATIs
Campaigns can be run simultaneously using different CATI systems, each tightly integrated with the dialer, giving you freedom to choose the best CATI tool for each individual job.

Predictive capability, without peer
Sytel's world-leading algorithms and its unique agent management system means that the predictive benefits, for the first time in the industry, can significantly impact the bottom line.

VoIP as standard
As well as saving you money on calls, native VoIP (SIP) support means that Sytel solutions can be software-only. This removes the need for expensive telephony hardware, and permits you to you can buy your servers locally, avoiding expensive shipping costs.  It also allows easy integration with existing telephony equipment that supports SIP.

Intelligent IVR
Use Confirmit®'s scripting tool to utilize outbound IVR as a gateway to agents or even create an IVR-only campaign, either inbound or outbound.

Versatile call recording
Conservations can be recorded as required; every call, per project, or even triggered at a certain point in a script.  Recordings are archived and can be searched and played quickly and easily.

Monitoring and coaching
Live interviews can be monitored remotely. Sometimes you need covert access, sometimes you need to enter a conservation.  The functionality you expect is a button-click away. Using native multi-tenancy, supervisor access can be limited to specific campaigns only.

24/7
No matter where you are in the world, we offer a response time of just 1 hour, backed up by remote support from qualifies and knowledge engineers.


Features

  • Full hosting capabilities
  • Supports predictive, preview and progressive dialing
  • Scalable from 5 to 10000+ users
  • Secure multi-tenancy throughout
  • Supports distributed and home workers
  • Remote management capability
  • Message playback
  • Real-time reporting
  • Multi-language support
  • Native SIP support